The ChemQuest Service is fast and efficient. As soon as
orders are received we begin to process them, there is
no delay. Any problems or queries are immediately fed back
to the end-user or purchasing if required. Once the order
has been processed each end-user receives all confirmation
details so that they know
their order has been dealt with professionally.
All orders are expedited on a regular basis to ensure
timely arrival. Any unforeseen delays are communicated
Where a supplier offers a discount to the client, ChemQuest
pass this on in it’s entirety.
This way of working is also popular with our suppliers
as they know that when we negotiate discounts on behalf
of the client, then it is the client who gains the
financial benefit from the discount. Plus the supplier
also knows that any promotional activity is there to grow their
business with the client.
Orders from overseas are no problem, in fact they are
potentially our area of greatest expertise. We have
our own priority courier and duty deferment accounts to
ensure the rapid passage of the goods through customs.
Nothing is more frustrating than knowing that your items
are slowly defrosting in an airport somewhere simply for
the want of the correct paperwork. We understand licensing
issues and DEFRA’s requirements for importing goods
for research purposes and have a good working relationship
with the relevant departments as well as with the Environmental
Health Officers at the Border Inspection Posts.
ChemQuest also complete all relevant Intrastats for imported
A Truly Value Added Service:
All of this is included in
the handling charge for the order. We don’t simply
process orders, but go to great lengths to ensure that
they are processed properly and delivered on time. We negotiate
discounts on behalf of the client, ensure that all supplier
invoices are correct vs the quotation and produce bespoke
regular reports for client and supplier to keep them informed
of how their business is moving. ChemQuest is also geared
up to pay in advance for goods, whenever required, in
order to ensure that deliveries are not delayed, and
we set up new supplier accounts on a daily basis to facilitate
The ChemQuest service is bespoke, no two customers have
exactly the same requirements and because we are a small,
flexible service, we can meet almost any needs. We accept
orders or send invoices by any method, paper or electronically
and of course we are ARIBA-enabled for those customers
already using this route.
So if you want a value-added service which helps to make
your purchasing system run more smoothly and cost-effectively,
and which removes the procurement headaches, then you should
talk to ChemQuest.